Had a very smooth and pleasant self-drive trip in Europe. Both pickup and return were on the 8th floor of Charles de Gaulle Terminal 1. The signs are very clear.

It was great. As a five-star member, I got a brand new car! The staff at the counter were very polite.

Very satisfied!

Firstly, the rental car counter at Paris airport is unbelievably slow; we waited a full hour and a half before it was our turn. Secondly, the counter staff didn't care about the car you reserved; they just kept pushing you to rent more expensive cars. We ended up with a car costing 1300 RMB per day. Finally, when we returned home, we were greeted with traffic fines totaling 3000 RMB, very frustrating!

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.