Good

The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.

Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

I booked a Grand Cherokee or a similar large SUV, but ended up with a relatively new Nissan X-Trail. The Alamo staff didn't allow us to use the parked cars because they were considered a different class. Haha... Anyway, the X-Trail I got was quite new and in good condition, but it felt underpowered in the US.

Renting the car was quick. There were quite a few people, but the process was short. After a few brief questions, we could pick up the car. The parking lot was huge, with various types of cars. Since I had a reservation, I went straight to my car and drove off. It was a yellow Camaro, a soft-top convertible. The interior had a pleasant scent and was very clean, almost like a new car.