Drop off confusing

The car was very fast, the rental company had excellent service, and the car interior was very clean.

I called to ask about the pickup location, but they completely ignored what I was saying and just kept telling me how to return the car. When I got to the counter, the male clerk aggressively pushed for insurance. He said if I didn't buy it, even a tiny scratch would cost me $6000. Who are they trying to scare!

The staff were quite friendly, but unfortunately no one spoke Chinese, which was a bit disappointing. My English isn't very good, so I relied on my daughter for communication, and we ended up buying additional insurance. I booked a Corolla, but they didn't have one available, so we got a Hyundai i30 of the same class instead. We didn't want to wait, so we took it.

Received an upgrade for car i30. Spacious and good for fuel. Nice experience and will use them again.

Like: The service and location were great.