The service was friendly, and returning the car was quick and easy.

On the first day, the counter staff strongly recommended upgrading to a higher-end model at $30/day. After I declined, they immediately dropped the price to $20/day, totaling $260 for 13 days, plus over $300 with tax and insurance. Upon picking up the car, I noticed scratches and took photos and videos, but the staff didn't note it down. The next day, when I went back to the airport to pick up my husband, the maintenance light came on. I quickly drove back to the rental company and requested a replacement. Fortunately, the manager attended to us and replaced the car with a new one with just over 1,000 kilometers. It somewhat compensated for the initial dissatisfaction! We had a different drop-off location; after inspection, the staff handed us a document. My husband carefully reviewed it and noticed they wrongly charged us for 3 gallons of fuel at $6/gallon, despite returning the car with a full tank. After further checking, they reduced the charge by $50. Make sure to inspect everything thoroughly during the rental process and contest any discrepancies!

There were cars available in the same group but they only offered them after charging extra.

It's no wonder this car rental company has the highest ratings. Picking up and returning the car was a breeze, and there were plenty of shuttle buses to the airport, making everything very convenient. We had a lot of luggage and were initially worried, but it turned out there was no need to worry at all because the driver was extremely helpful! We’ll choose Alamo again next time!

There were too many people, and the waiting time was very long.