There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

it was good, my points keep 'expiring' so they are basically not worth anything, always disappointing when companies do that with loyalty points. Unclear if I got an upgrade or not having gone with the diamond membership.

Absolutely the worst car rental company, I have seen so far. We went in there and were ushered to use a Kiosk. The kiosk goes all the way until you go the option of buying additional option. If you select, no additional insurance, it asks to go back to the desk. The whole 15 mins process after a long flight was terrible. The person at the desk was rude. He again tried to sell us insurance telling us terrible catalyst converter theft happening in London. I had a California and a UK driving license. I scanned the UK one on kiosk. He said that I cannot use it since I am not a native in UK anymore and cannot switched to California driving license as I had already scanned it. Refused to give me car. I would suggest everyone to be think twice and think again before using Easirent. I ended up renting for a reputable international car hire company for almost the same price but with much better customer service.

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs