The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

Good value for money.

Great to compare the various car hires available. Happy with the discount code as well.

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Car very good, staff also.