I was surprised that we rented a car from Goldcar through this system despite trying to avoid them like the plague as we had a very bad experience with Goldcar in the past. I guess this is just a way for them to trick people into renting with them. That said, we had a good experience this time around

Counter staff were terrible. They were rude, unhelpful and aggressive. They were dishonest in order to sell us additional insurance and became angry when we wouldn't take out their insurance. The staff were clearly speaking about us rudely to each other assuming that we wouldn't understand the language. The manager was also rude and aggressive. Awful experience.

Interrent (owned by Europcar along with Goldcar) have so many hidden charges and are terrible at communicating. Either prepare for a lengthy battle over the costs, or avoid entirely.

Easy to use website. Great prices. Hidden charges are from the car company, not Easyrentcars.com.

Specifically booked for an on-airport vehicle rental only to discover the booking had been passed on to another company 'Gold Cars' who have an awful customer satisfaction record. Had to locate a waiting minibus and shuttled offsite to their depot a few km away. Vehicle ok but they then tried to get us to pay extra insurance which wasn't compulsory and I had already purchased a one-off policy from a UK company to cover any excess. They then made us pay a "Diesel Tax". Checked this out on the Gold Cars website and this should only be paid if you specifically request a diesel (which we didn't). Tried to get a refund when vehicle returned but was told to take it up with the Co I booked through - I look forward to hearing from you!!! Had to wait around for a while for the return shuttle back to the airport. Shuttle bus consequently full and boot overfilled resulting in a dented case. Not happy!

Great value for money. Returning the vehicle was a bit tricky as no one was at the drop-off office. The rest was really good.