Hassle free

The attitude of the counter staff was very poor with threats of financial penalty when costs for additional insurance cover was declined. Said that my World wide multi excess cover taken many times before was not valid. The car was excellent, but because of the poor attitude of counter staff would not consider using Interrent again or consider recommending to others

Have used Easyrentcars several times and a good value for money service has been offered on each ocassion. Highly recommend this booking platform

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.

Wasn’t located in the terminal unlike advertised. Inter rent did not accept my AMEX or my wife’s VISA for the deposit of €1400 and so we were forced to buy an excess waiver (despite having my own insurance) for €180 at the counter. Had we not had a 2 year old with us and had not been waiting over an hour to get the car we would have just left and gone with a more reputable company such as Avis. In the end we paid the money just to put an end to the ordeal

Rude customer service, very high deposit, airport service charge suppose to be included but I have to pay extra at the desk. Also have to pay for a petrol 126 euro and after couple of days refund if full when return. Very disappointed! I will Never use again this company!

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.