Hassle free

The rental company's attitude was acceptable.

Booked an Alfa Romeo or similar, received a Volkswagen Gold, car was ok no issues to report, seemed to use a lot of fuel but otherwise ok, was a very basic model. But it was what I booked so can't complain.

Great app, prices need to be lower compared to other booking companies.

Everything was smart and easy.

Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.