The car rental point in Vienna had a shy young guy. His English wasn't great but it's easy to understand him. If you find the door locked when you arrive, don't worry, just wait 10-15 minutes and he'll come. He might be inspecting car conditions. The service attitude is excellent. The pickup is on level -2. If you have any issues, take a photo and go upstairs to ask him. He's very patient in answering all questions.

Europcar pays attention to details, and the vehicle condition was excellent. Our car was almost brand new. However, the self-service pickup was slightly worrying, lacking a personal touch.

Good, very nice. The store sign is very noticeable and easy to find.

We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks

You guys are responsive whenever I have questions, thanks for that!

The car was bigger and bigger than expected. I was very happy!!!

Worked just fine