Satisfied

This car rental company is a big scam. I picked up the car at the airport location. I had already purchased insurance through the platform, but when I picked up the car, the front desk staff told me I needed to pay a $250 deposit. I had seen this pre-authorization deposit mentioned on the platform before, so I didn't think too much about it. He also told me the money would be refunded after I returned the car. However, after returning the car, the full $250 was charged. They claimed it was for insurance and some other items. But when the front desk staff swiped my card, they didn’t explain any cost details or introduce any charges; they just said it was a deposit. This is outright deceptive and misleading! I’ve never encountered anything like this before.

Satisfied, took some time to confirm the order, but overall pleased.

The staff at the Pittsburgh rental agency were great, but the staff at Philadelphia downtown for the drop-off were very rude.

Great