The staff at the Fox rental location in Los Angeles were extremely rude. First, they tried to sell us insurance, but we said we had already bought it on Zuzuche and didn't need it. They claimed that insurance bought on Zuzuche is invalid and not applicable in the U.S. When we insisted on not buying it, they got very unhappy and said that the Jeep SUV we rented was too poor in performance to drive to Salt Lake City, and pressured us to pay extra to upgrade to a Lincoln SUV. We insisted on keeping the Jeep we had originally booked. Then, they told us the Jeep we reserved was not available and offered us a Hyundai or Mazda of the same class. Due to time constraints, we had no choice but to accept. However, when I went to pick up the car, I found there were Jeeps available. It was clear they didn't give us the reserved Jeep because we didn't buy their insurance or pay extra to upgrade. Upon returning to Beijing, I discovered they had not only charged the $150 deposit directly as an expense along with the rental fee without pre-authorization, but they also overcharged by $10. When I contacted Zuzuche, they kept saying they would inquire with the car rental company and asked me to be patient. It's been 10 days with no progress. Again, I contacted Zuzuche customer service, and they told me to wait 4-8 weeks, and refused to say anything more! This whole car rental process, including the after-sales service from Zuzuche after returning to Beijing, has left me extremely disappointed. I promise I will never choose you again, and I will also tell everyone I know who needs to rent a car to never choose Zuzuche!

Organised a fully insured car or thought so only to have 2 sales reps inform me otherwise and had to buy more insurance afer 1st sales person couldnt get me to buy more a second rep cam and took over by the end of it i just bought some to get out of the shop before i walked out without a car and spoiled my vacation orher wise great service.

All good but could probably give tips on what you need state to state legally do we dont get forced to buy types of insurance not legally required as was stated to myself by the fox reps

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.

The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.

I was disappointed with Fox Rent a Car. Booked a full size car (Toyota Camry) but got a regular size sedan which gave problems. Had a flat tire. No spare tire in the car. Wasted an entire day getting it fixed.