The service was excellent, attentive, and detailed.

The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.

The process was quick, but I had to wait a long time to pick up the car. They didn't require me to return it with a full tank.

The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.

Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.