the car I reserved was never there in the first place bt fortunately someone just dr

There was a queue when picking up the car, but everything else was very convenient.

Picking up the car from Los Angeles airport is very convenient. The Alamo shuttle bus driver was very helpful, and the staff at the self-service car pickup area were also very nice.

The United States is indeed a country on wheels. Once you get off the plane, there are no taxis or subways; you basically head straight to the car rental companies. However, compared to my car rental experience in Europe, there are too many extra charges. Initially, I had already spent over 5700 RMB when booking from China, which claimed to include all rental fees, taxes, insurance, and additional drivers. But upon picking up and returning the car, I was charged an additional $344 for alleged various airport taxes and insurance. Additionally, despite returning the car with a full tank of gas, I was still charged around $60 for a full tank, even though locally filling up a tank does not cost that much. Returning the car two hours late incurred an extra day's rental fee plus tax. Moreover, they refused to refund me, citing that I was over two hours late. Well, if you don't have ample free time, I suggest you don't choose Alamo and try other options!

Renting and returning the car were both very convenient, especially with the shuttle service at the airport.

It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.

Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.