We picked up the car at the Los Angeles airport location. There were both self-service machines and manned counters. After seeing the long line at the manned counters, we decided to try the self-service machine. We entered a lot of information, which took a long time, but in the end, it printed out a small slip of paper instead of a contract. Since our return time was outside their business hours, we were told to go to the manned counter. A helpful lady suggested changing the return time, but since it might take even longer and there could be other issues, we decided to join the queue. We waited for a long time. The middle-aged man who attended to us had a stern expression and tried to sell us insurance. I told him I already had third-party insurance and showed him the notice under the rental order on QEEQ. He wasn't happy but walked away. When he returned, he asked me to sign a lot of liability clauses in a cold tone. The guy helping us choose a car was really nice. Under the SUV section, there were options like the Grand Cherokee, Buick Envision, Santa Fe, Toyota, and more. Only the Buick had leather seats, which I thought would be easier to clean, so we picked the Buick. It was a new car and drove very well. We returned the car in the early morning at Bozeman airport. We parked the car in the designated area, took photos, and followed the signs to the rental car counter in the airport terminal. We filled out a form and had to write down the parking spot, but we couldn't remember it, so we just noted the row and side. We then dropped the keys into the key box. The process went quite smoothly. We also rented from Alamo in North Carolina, and their service was much better than in Los Angeles. The car was even upgraded, though it was a bit older and did not drive as well.

The service was good, but they kept trying to sell me roadside assistance insurance.

The order was for a Jeep Grand Cherokee, but they use this car to attract attention and induce bookings. Upon arrival, they directly said they didn't have this car, and even said they didn't have a Santa Fe, which was in the same group. The staff kept emphasizing upgrading the car group. Unfortunately, I didn't stick to my decision and got persuaded into paying an additional 553.14 USD. There were no directions given either; I had to find a Dodge Journey SXT by myself in the parking lot. There were actually several Grand Cherokees parked, but they might not have been ready for rental.

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.

The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.