The queue was swift, and I got a new car with only 17 km on it.

They forced me to pay an extra 300 Euros for insurance, claiming it was mandatory to guarantee with a personal VISA chip card. I contacted the after-sales service of the rental platform immediately, but to no avail, so I had to pay.

1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.

Been switch car without notice that make very upset.