We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Very stubborn

I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Very easy to operate and user friendly