Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.

The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.

The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !

It was easy to rent and I didn’t get a price decrease because I purchased at the lowest price.

I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.