Overall, it was a pleasant experience. This was my first satisfying overseas car rental.

Very satisfying experience

The self-service cars are very convenient, no need to queue for pickup and drop-off.

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.

Like: I like how the shuttle picked you right up from where I was at the airport and drop me right off where I needed to be when leaving
Dislike: I wish the rental car company would offer booster seats for free