The company is quite good, but there are too many people in line!

Very good

The car speed was very quick. Upon arrival, you just hand over the keys to the staff. The explanation of insurance and toll passes took a bit of time, but there was no hard sell. Overall, the process was quick and the staff were courteous.

We have never in all our life dealt with more unfriendly and rude counter staff. We did our best to be pleasant customers in dealing with what was extremely bad customer service. Prison Guards are more friendly with inmates than this company is with thier customers. The car was so dirty as well. I have a stain on my clothing just from dirt in the drink bottle holder. Car also stunk. They also charge an exceedingly high price on tolls compared with other companies. So watch out if you think you are getting a good price on the car... they sting you with toll administration fees. On return we once again were met with very rude staff. And waited an extremely long time, having to then rush to our flight. I don't think this company cares to have customers. We never complained about all the above as we realized they didn't care how customers felt.

Thanks for your great service. I do though think you should require car hire companies to list there fees for toll administration. Otherwise they come across if they are cheaper and then sting you with hidden fees. Thanks though for your good service.

ジープのグランドチェロキー か同等の車ということで予約しましたが、当日、グランドチェロキー ではなくToyota 4 Runnerでした。アメリカだったので、アメ車のグラチェロが良かったのですが、かなわず。しかしながら、4 Runnerはよく走ってくれて、故障の兆候は皆無でした。ただし、タイヤのコンデションはよくなく、もっど貸出時に慎重にチェックしておくべきだと思いました。ただ、走破はできました。途中、ネジを踏んでパンクしましたが、ロードサービスに電話して、結局タイヤ屋で修理してもらいましたが、至って迅速で無償でした。貸出時に、4Runnerよりも新しい車はないのかときいたところ、何台か提案してくれたりと、非常に親切でした。