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Live chat Email us Service Code: 9889031170
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Reviewed: Mon, Nov 27, 2023
About GREEN MOTION: 2.0 /10
Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

Relevant Reviews on GREEN MOTION London Heathrow Airport

Avery Morris

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Reviewed: Sun, Dec 11, 2016
About GREEN MOTION: 2.0 /10
Very bad experience. Despite having prepaid the full rental fee, they rented out my reserved Mercedes to someone else because I arrived later than planned. They made me pay over 200 pounds more for a Volkswagen instead. Our group of six arrived late at night and had to continue our journey, so we had to accept it. Thankfully, with the assistance of the rental platform after returning to China, it took a month of negotiations with the UK car rental company to recover our loss.
About QEEQ: 10.0 /10

Olwen Bursua

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Small SUV | Kia Sportage or similar
Reviewed: Sun, Apr 14, 2024
“The easiest car rental ever”
About GREEN MOTION: 9.0 /10
The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.
About QEEQ: 10.0 /10
It was so easy to book this car with them - I have never heard of the company I got the car from but it was so easy and at a good price.

R.Dixon

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Mini | Fiat 500 or similar
Reviewed: Wed, Aug 7, 2019
“Great experience but ask the right questions and check the small print. As with all life!!!”
About GREEN MOTION: 8.7 /10
We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.
About QEEQ: 8.0 /10

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Compact | Volkswagen Golf or similar
Reviewed: Sat, Jul 27, 2019
“Good price”
About GREEN MOTION: 8.0 /10
Staff try to get as more money as they can to get you pay full insurance and cover or they give you hard time
About QEEQ: 10.0 /10
Good service

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Economy | Toyota Yaris Hybrid or similar
Reviewed: Wed, Apr 17, 2019
“Overall good, but, there was confusion regarding Collision Damage Waiver option.”
About GREEN MOTION: 6.0 /10
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
About QEEQ: 8.0 /10

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