The self-service machine was broken, and I had to wait in line for nearly two hours to get the car. It was a bit tiring, but overall it was okay.

Very good

I had already purchased insurance on the rental platform but was still recommended insurance by the staff, which I agreed to in confusion, wasting money. The worst part was that the Chinese navigation device I rented was extremely expensive. I didn’t pay attention at the time, and the communication language barrier made it worse. I will never rent this kind of thing from the store again.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.

Like: New Car, fast return
Dislike: Pickup was slower than expected , 20-30 minute wait in line