The car model I reserved was unavailable, so I had to pay extra to switch to a Sonata. Since my English isn't very good, I couldn't negotiate much with the staff. The additional cost wasn't significant, so I just accepted it. The car was new and in excellent condition. I wasn't very familiar with the routes, and after returning the car, I received a credit card bill. I'm not sure if it's for a traffic violation or toll fees, but it was quite expensive, nearly $200, which is almost as much as the rental fee.

The counter asked for a translated driver's license, typically required for international tourists. However, self-service car pickup was available at the machine. Last year, I had to fill out a complex form, but this time self-service pickup was completed in less than three minutes! Alamo retained my previous information.

Great experience, staff super friendly and we were given an upgrade at pick up so we were delighted with Alamo.

Easy to use website & happy to use again & recommend.

Perfect company and I will use it in the future

The best car rental service ever

Excellent and quick service -no queue which was a bonus after the long ,long delays in getting through passport checks. A good selection of vans to choose from . Booked full to full but changed at desk to return empty- probably cost me as you forget fuel is so cheap in USA. I also took a child seat at desk and fact I had paid for a 15 seater van with 8 passengers just felt it a bit of a rip off having to pay for just one child seat.

Booking worked fine with no issues at ell