We booked a car way ahead of time and prepaid, yet on the day of arrival we waited for nearly an hour only to be told there was no car available. We were given a different car with instructions to come back the next day for a replacement. When we returned the next day, they told us again there was no car. The staff's attitude was terrible, and they even refused to let us complain, saying if we did, they wouldn't help us check. The store manager claimed he wasn't on duty the previous day and didn't know what happened. We were left with no choice but to wait, ruining our entire morning's schedule. Absolutely awful.
I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.
About QEEQ:10.0/10
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