Hertz counter

Very satisfied

Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!

Both pickup and return went smoothly, but two weeks after returning the car, I noticed an inexplicable charge of 60 euros for fuel and service fees. I immediately sent the return report and fuel receipt to the rental company, but it's been over ten days and still no resolution. Not sure if this is personal deceit by the staff or an intentional act by the rental company.

Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.