Car was clean on outside but inside upholstery stained and needed a deep clean. The car had numerous marks on bodywork and I was apprehensive signing off on the condition. The car run ok for the week although the tyre pressure monitor activated. Overall I would give the car a 6/10

Although I had documents saying amount due at airport as 0 I still had to pay a fuel surcharge of €24 (or they refused to give me the car) plus the incessant pressure sales techniques from Goldcar to take their insurance. Booked a Ford Focus got a Seat Leon which was smaller than anticipated

Booking was easy and the automated price drop re book is fantastic

Counter staff very brusque when she realised I would not by extra insurance. Also added €31 for refuelling. Which was not clearn in booking details.

I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.