Enterprise Munich Milbertshofen Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Sibyl Occam

Germany

Reviewed: Sat, Aug 11, 2018

About Enterprise: 8.0 /10

The service and attitude were excellent, but the refueling aspect was not satisfactory. The car was half full when we picked it up. The staff suggested that we pay over 100 Euros so we wouldn't have to return the car with a full tank. They also claimed that fueling up through them would be cheaper than outside. We agreed, but it turned out refueling outside wasn't that expensive. We spent less than 40 Euros to fill half the tank. We felt deceived in this regard.

Enterprise

Munich

Germany

1 days rental

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Reviewed: Mon, May 9, 2016

About Enterprise: 6.0 /10

The process of picking up and exchanging the car was very quick, and the staff was nice. However, they replaced the original A4 with a Toyota. The staff explained that all their Audi cars are manual, and only Japanese cars are automatic. It's not a big deal, but we specifically chose automatic on the Zuzuche.com website. If there are no Audis available, then just list Toyota. Don't say they are the same group of cars; the power and driving experience are totally different, anyone who's driven both knows this. It feels like a bit of a rip-off. Additionally, the cross-border fee is 6 euros per day, not capped at 50 euros as stated on the Zuzuche.com website.