Super friendly and helpful staff

The company scams you. They pretend the reserved car type is unavailable and ask you to pay more. They also overcharge and don't provide airport drop-off.

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.

The platform seems good.

Would never use this company again

The car that i ordered was not available. i was offered an "upgrade" - pick up track.... poor choice. poor condition, broken tail light. got a feeling that the only thing that this company is looking for are ways to make me spend more money (super expensive additional insurance, paiud 100 pounds to rent to kids boosters), etc.