Super friendly and helpful staff

I was rather annoyed that we spent 2 hours waiting for a pick-up at Manchester airport and when I complained to the driver, he said, "No need for the attitude" !!!!!! The pick-up vehicle was full of young people who had no luggage and none of them picked up a rental vehicle and seemed to be friends of the driver, so I can only assume that the driver was picking up his friends instead of customers. However I must compliment Gina, the lady in your office, who was very understanding of my annoyance and went out of her way to assist and speed up the process. Thank you Gina.

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

Too far from airport, too long waiting, wrong car provided despite instructions at booking, car provided was filthy and almost empty of diesel.

Rude unfriendly staff. Systems down but no alternate way to complete the booking. Waited for 2 hours and then had to cancel. They were unfriendly were looking forward to cancel the booking. Huge queue