The service at the Montreal rental point was decent. No insurance was pushed, just standard service.

Pickup and return were very convenient, the car was well maintained, and the insurance refund was very quick. I will choose this company again next time.

Encountered a young Chinese guy. I felt it would have been better to meet a foreigner. He clearly understood Chinese but pretended not to, his attitude was extremely indifferent.

The car was advertised as SUV but had very little usable space for large luggage due to the shape. Would have preferred if it was advertised as hatch back type or not, booking online didn't have enough details. The customer service itself was great though, there was no issues with Hertz itself.

Like: We were offered an upgrade to a 2018 Volstwagon Passat which had more leg room and trunk space than the booked car. We were very happy with the fuel efficiency, how the car drove and quality of the vehicle.
Dislike: We were under the assumption that Hertz would fill the tank for us at their discounted rate, however didn't know that they would charge us for a full tank regardless of how much fuel was in there.