Self-service car pickup, no need to queue, very fast, and no insurance upselling. It was the most pleasant car rental experience.

Convenient and efficient

Quick pickup, no hard selling

There are many customers renting cars. If you know how to use the self-service machine, you almost don't need to wait in line. I rented a Nissan Altima, which has average condition with over 30,000 miles on it. The car has a noticeable alignment issue and hasn't been well-maintained.

I paid in full online, but the store staff informed me that in the LA area, it's mandatory to buy personal insurance or you can't pick up the car. I rented the car for about a month, which cost roughly 700 USD, but they mandated purchasing insurance for over 500 USD. Has anyone else encountered this requirement?