There is a self-service machine for car pick-up, very convenient. The car is also very new, and the return process was smooth.

Satisfied

The service was pretty good

Excellent service, affordable prices, and outstanding customer support comparable to the best car rental companies without any sales pitches. The pickup and return process was extremely quick.

I always rent from Alamo, many times now! They are very good, with cheap prices and no issues. The only dissatisfaction is that every time I book a Jeep Grand Cherokee model, I've never once received it. This time, I saw one parked and wanted to take it, but the staff said I'd have to pay extra! I don't know if it's a problem with the rental platform or Alamo, but if you can't get this model at the listed price, don't mislead us. Booking a Grand Cherokee, only to be offered a Jeep Compass, is not the same class of vehicle! Very dissatisfied. Ended up with a Dodge Journey SUV.