Simple process, enthusiastic service.

Free upgrade, multiple models to choose from, enthusiastic service, simple procedures.

If it's not self-service pickup, the staff will try to sell insurance and have a bad attitude if you refuse to buy.

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

The store is big. The car I reserved (similar to RAV4) was unavailable, and the front desk offered me a Kia. I reluctantly agreed, but later in the parking lot, an employee informed me that I could choose any SUV. I picked a GMC, which consumed more fuel. The return process was seamless despite my concern; they just checked the fuel gauge, and I was done in under 5 minutes. The pick-up and drop-off process was very straightforward. I am not sure if there will be any charges.