Due to the rental company's shortcomings, the vehicle wasn't ready, making us wait for over half an hour. They also failed to point out previous scratches and accidents; the car was covered in water spots after washing, so we had to inspect it ourselves.

They didn't accompany us to inspect the car; they just briefly explained the route to pick up the car.

It was okay. I sensed they weren't particularly friendly towards Chinese customers, but there weren't many people when picking up the car, so it wasn't too bad.

Europcar is pretty good. Picked up the car in Vienna, the process was simple. An automatic diesel Golf. The car was very new, only 15,000 kilometers, and very easy to drive. Returned the car in Prague, and the store even helped call a taxi. No upselling, charges were according to the contract. Recommended.

just needing to note that to drive in Austria, you will need your international licence. we got a brand new car! the experience was lovely