Very satisfied

Smooth process.

Very efficient. I booked an automatic Golf but got a Mercedes B180 instead. However, the amount displayed on QEEQ was EUR 707.81, but the store informed me it was around 750 euros, mentioning some kind of tax that I didn't quite understand!

The staff's attitude was mediocre. When I pointed out some scratches that were not originally mentioned, the female employee got quite upset. She couldn't make a decision on her own and had to call a supervisor to confirm and make a note.

I originally booked a POLO online, but when I arrived at the store, they said the car I booked was too small for three people and asked if I wanted to change the car. I went to the parking lot to check, and they had arranged a FIAT500 for me, a two-door small car, and the back seats couldn't accommodate anyone. After further communication, they finally replaced it with a POLO. It's so strange, couldn't they see the model I booked in the order? There was a language barrier, so I couldn't argue with them, which wasted a lot of time. I am not very satisfied with this service.