The car rental guy was quite indifferent. First-time renters might find it quite challenging.

The store is clean and easy to find.

The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.

The queue for picking up the car was a bit long, but returning it was very convenient. Upon arrival, a staff member checked the car, and I just handed over the keys.