Very satisfied.

I often rent cars abroad, so I find everything quite normal, just as usual.

Contracts do not match; there is a suspicion of insurance upselling.

Picking up the car was convenient, and the vehicle standard was upgraded when I picked it up. Great! When returning the car, we arrived very late, and there was only one staff member who told us to fill in the return time and mileage on the rental agreement and drop it into Hertz's mailbox. How to handle possible parking fines during the trip is still unknown. Will it be deducted from the credit card? Please contact me, Hertz!

Satisfied with the car pickup at Frankfurt Airport. Not satisfied with the car drop-off at Munich train station! The address of the drop-off location did not match with the actual drop-off point!