Great service, immediate processing, no waiting

I booked a Cherokee, but they didn't have one available and refused to upgrade. After insisting, they finally gave me a low-end model that wasn't four-wheel drive.

The content to fill in for self-service car pickup is a bit much. Other than the inconvenience of input, it was generally okay.

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.

I picked up the car at the counter, and the staff kept trying to sell me additional services. Fortunately, I couldn’t understand him!