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Be wary of sharp-practice and sub-par vehicles.

Reviewed: Sun, Jun 2, 2019
About Alamo: 8.3 /10
Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
About QEEQ: 10.0 /10
Economy | Mitsubishi Mirage 2 Doors or similar

Relevant Reviews on Alamo Los Angeles International Airport

Joanne Spencer

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Reviewed: Mon, Jan 16, 2017
About Alamo: 10.0 /10
Self-service process is very fast
About QEEQ: 10.0 /10

Paul Jerome

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Reviewed: Sat, Jul 26, 2014
About Alamo: 10.0 /10
Just drove a Camry for 600 miles, the car was in great condition, and both pickup and return were very convenient.
About QEEQ: 10.0 /10

Selena Katharine

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Reviewed: Wed, Jul 13, 2016
About Alamo: 8.0 /10
Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

Florence Tennyson

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Reviewed: Sat, Oct 24, 2015
About Alamo: 8.0 /10
Many alternative vehicles. - Long wait time for the shuttle bus; various sales promotions.

a.joglekar

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Mar 14, 2019
“Was given a lower grade car than the one booked”
About Alamo: 5.7 /10
Car below expectation smaller car
About QEEQ: 10.0 /10

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