Mixed experience. originating check-in staff were VERY poor, but the manager was good..
M.Veen
United Kingdom
Reviewed: Sun, Jun 2, 2019
About Hertz:5.7/10
Due to a flight change (out my control), I arrived 5 hours earlier than expected.
Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready.
Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.
About QEEQ:8.0/10
The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Mixed experience. originating check-in staff were VERY poor, but the manager was good..