Overcharging problem: I originally booked an X3, but was told there were no cars available at pick-up. They gave me a 5-series instead and the Hertz staff clearly told me it was cheaper than the X3. However, I was charged an extra 646 Swiss francs.
I've been renting cars from the same store for at least 60 days each year, and they've never offered an upgrade. This time, the car was extremely small. Try to avoid them if possible.
It's always better to choose a major rental company and buy full insurance, as it makes problem resolution easier. On our first day, we didn't notice the car's tire was damaged until the evening. After contacting QEEQ, we went to the rental company the next day and directly swapped for a new car. The process was easy, and we didn’t even need to visit the counter; we just took the new car from the parking lot.
During the queue, they didn't process orders by sequence but rather recommended other car models and insurance plans. The key issue was that they didn't tell me this small car uses diesel, which almost led to a big mistake.
Great service attitude. They provided a slightly larger car than what I originally booked. The car was new, with only 1500 miles, and was in excellent condition, equipped with GPS. It was a satisfying car rental experience.
About QEEQ:8.0/10
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