The process was very convenient and took only 10 minutes for pick-up and return.

Due to a minor accident, we had to switch cars and paid quite a bit for the repairs.

The best car rental company I've ever used! I especially love the option to choose your vehicle, the self-service pick-up, and the super quick return process.

Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.