Convenient pick-up and drop-off.

We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!

Provided a cheaper car, should refund the price difference.

Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.

The car I ordered was not available at this location which did not help and the alternative vehicle was not ready for over an hour.