We booked a Volvo XC60 but were given a BMW X3 ES RK. They said it was the same, and because our English isn't great, we didn’t ask if there were extra charges. Later, we found out there was an extra charge of 600 euros for our 59-day rental. Also, after driving 2,000 km, the screen showed a warning to replace the engine oil. I feel like they gave us a problematic car. This is the first time we’ve encountered this kind of situation, and it's really frustrating. We called three times but no one answered. When we emailed, they told us to visit the nearest Hertz branch to have the car replaced. At that time, we were in Norway, but the Hertz branch in Norway told us that since the car was rented in France, the issue had to be resolved with the French office. In the end, we just kept driving that car until this trip was over.

When I was paying with my credit card, the dollar limit was insufficient. Luckily, I had a backup card. It was quite embarrassing. Make sure your credit card has enough dollar limit before renting a car!

The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.

There are too many people renting cars, and the waiting time is too long.

La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.

Rien à dire.