Very satisfied, the car was in excellent condition. The rental process at the front desk was very quick and convenient. Returning the car was also very fast and easy, even at night.

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.

When we arrived, they changed our car to a small SUV, saying there was an error on the website and the requested model was not available. Due to our tight schedule, we couldn't spend much time communicating. However, it seemed deceptive. Please update your website information as soon as possible.

We chose a service at the store that allows returning the car without a full tank, which saves time. However, we found out that the remaining fuel is non-refundable. We can accept this, but it would be better if it was mentioned online.