Quick pick up and drop off, nice clean and new car. Highly recommend.

Very satisfied, the explanation was detailed.

I waited for the shuttle bus for 50 minutes, but it never came. I returned to the rental point and QEEQ said that Hutz would provide the car, but Hutz said they couldn't find my booking and asked me to book another one for 1000 AUD (my original booking was 220 AUD). I called QEEQ customer service, who asked me to wait again. After half an hour without a response, I called QEEQ again, and they said they couldn't reach the Firefly company (if you can't reach them, why list them?). Then QEEQ's overseas customer service asked me to place a new order, so I did and finally got a car. From the time I landed at 2:30 PM to finally getting a car at 5:20 PM, the experience was terrible. Most of the blame lies with Firefly, but doesn't QEEQ have any responsibility? Anyway, I still haven't received an explanation. I suggest that in the future, you rent a car directly upon landing instead of using QEEQ.

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.

Like: Easy rental
Dislike: Insurance cost such a waste..it shoukd be all inclusive