The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!

Very satisfied

The number of airport shuttles is relatively fewer compared to other companies, but everything else is great. The self-service kiosk for picking up the car is very convenient.

The service was great! Plenty of cars! However, I did not get the Grand Cherokee I reserved. Clearly, it was available but they didn't give it to me! This is really unacceptable.

Good company. Good car.