Satisfied

Returned the car two hours early but was charged an extra day, and I returned the car with a full tank but was charged for fuel. There was no staff present when I returned the car, and now they want me to provide evidence? They have surveillance to check when I drove into the return area, this is outrageous.

Totally unsatisfied, the staff were all frowning.

I booked a Jeep Compass from Dollar at Orlando Airport, but upon arrival, I was informed that the Jeep Compass was unavailable. They offered similar cars, but none had enough trunk space for our three pieces of luggage. We had no choice but to pay an extra $215 to upgrade to a higher class vehicle. The service attitude at Dollar was terrible, as if I owed them money. The next day, I received a notification from my credit card company showing a charge of $477, and I have no idea what it was for. Now that I'm back home, I contacted Zuzuche customer service. They were very polite and promised to follow up via email. However, it's been five days with no response, so I can only wait.

Rented with a US driver's license