You get what you pay for.

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.