The service attitude of the African American female attendant was extremely unfriendly and poor. Is the United States a backward country? The service level is horrible.

The car I wanted was not available

If it's over 30 days, you can't use the self-service machine, you must go to the counter. The manual process was smooth.

The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.