Brand new vehicle in excellent condition, great service attitude, thanks to Europcar.

Arrived at Frankfurt Airport in the morning, the queue was very short.

Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!

Good service attitude, patient in answering questions; fast processing speed. After verifying the documents and swiping the credit card for pre-authorization, they handed over the keys. There weren't many people in line at the store. When I picked up the car at around 6 a.m., I was the only one there. When I returned the car, there were three people ahead of me, but the speed was still relatively quick.