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Reviewed: Sat, Feb 18, 2017
About Hertz: 2.0 /10
They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.

Relevant Reviews on Hertz MELBOURNE APT

Alger Constance

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Reviewed: Thu, Jan 3, 2019
About Hertz: 2.0 /10
We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.

Beryl Wollaston

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Reviewed: Fri, Feb 10, 2017
About Hertz: 10.0 /10
Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.
About QEEQ: 10.0 /10

Archibald Samuel

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Reviewed: Thu, Oct 19, 2017
About Hertz: 8.0 /10
The car is in great condition and very clean, satisfied
About QEEQ: 10.0 /10

Lionel Johnson

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Reviewed: Tue, Feb 23, 2016
About Hertz: 4.0 /10
Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!

Pete Wild

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Reviewed: Thu, Aug 27, 2015
About Hertz: 10.0 /10
Very reliable, excellent service, and very convenient car return.
About QEEQ: 10.0 /10

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